Shipping for returned merchandise will be paid by SAM Medical, at their discretion. Please allow up to 2 weeks for credit for returned items. Original shipping and handling charges are non-refundable. Merchandise must include a copy of your invoice or packing slip. This number must be posted in a conspicuous place on the outside of the package.
SAM Medical will not accept returned merchandise without a return authorization (RMA) number. All items must be returned in original packaging and in resalable condition. Once you receive a return authorization you may return unused items, along with all accessories, within 30 days for an exchange or refund. To obtain the RMA number, please provide us with the invoice number and reason for the return. You will be provided with an RMA number and instructions for sending the product(s) back to us. An RMA number may be requested by emailing us at or by phone at (503) 783-6934. If for any reason you are not satisfied with your purchase, you may return the item to us within 30 days. If for any reason you are not fully satisfied with your purchase, please call us to receive a Return Merchandise Authorization number (RMA). We guarantee that all the items we sell will meet your personal satisfaction. To report a possible missing package, contact us at or (503) 783-6934, but please allow a reasonable amount of time (5 business days) to pass before reporting it to us. If a portion of a customer order is temporarily out-of-stock, this portion of the order will be shipped to the customer as soon as available at no additional cost to the customer.Ĭustomers will be notified via e-mail when their order is shipped, along with contact information for tracking purposes. SAM Medical will attempt to process order cancellation requests prior to shipment if able. Orders are typically shipped within 2 business days after payment is processed. Free shipping on orders greater than $50.00. Shipping for all orders less than $50.00 within the US is a flat rate of $3.95 per order. Customers will receive an e-mail order confirmation as orders are successfully placed in our system.Īs of this time, SAM Medical ships to US customers only. Please contact Customer Service via e-mail at or by phone at 50 if you have any questions or need assistance. Place an order in the SAM Medical online store.
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